CityClass Hotel Alter Markt

We chose this hotel to visit the Christmas Markets and we couldn't have picked better. The main Heinzels Winter Fairytale market was right outside the hotel and the one at Cologne Cathedral was a few minutes walk away. All the other markets around Cologne were easy to visit due to great transport links. The public areas of the hotel were clean and comfortable and the restaurant for breakfast was spacious with enough choice to make it worthwhile to have breakfast included in the price. We were leaving really early on our last day so would miss the breakfast but the hotel was happy to make up a bag with rolls, fruit and a drink to take with us to the airport. The staff were lovely and really helpful when asking for information about the markets we wanted to visit. Our twin room was huge and I think it was for disabled visitors (which we weren't) and in a really quiet location on the 3rd floor. The beds were comfortable and I wouldn't have any hesitation in recommending this hotel for people wishing to visit for the Christmas Markets.

Thank you to the receptionist for welcoming us with the biggest smile. Also thank you for the amazing room! It was super clean, very cosy, it had an amazing view and the beds were comfy. The rolling shutter (if that's the correct translation) was a nice extra. Overall it was very quiet in the room. Breakfast had everything you need and more, it was delicious and the charcuterie was served very pretty. Earlier this year I stayed at NH in Cologne, and I will never go there again. I will definitely come back here!

Clean, well-presented and well organised hotel. Good breakfast, some pleasant staff and an excellent location. Bed comfortable, bathroom clean and highly functional and room not large but sufficient. Not a hint of luxury anywhere but somehow I didn’t miss it because everything worked so well for us.

We had a wonderful stay here. The location couldn't be any more central - literally outside the door were hundreds of bars, cafes and restaurants. You are literally in the heart of town with only short walks to secure car parking, tourist attractions etc. Our room was very spacious with a huge bathroom. Loved the roller shutters on all of the windows as this kept out noise and light, very important when you're in the middle of a city and a church with a bell! Our car was secured in a public underground park one block away, 2 nights for 35EUR which was very reasonable. All of the staff we interacted with had good English and were incredibly friendly and helpful. The last point of mention was the restaurant as breakfast was included: a fantastic selection of cold meats, beautiful cheeses, baking and hot food with great coffee. Should we ever return to Cologne we would love to stay here again!

My daughter and I were together on mother daughter birthday trip. She forgot her passport in the room. The cleaning lady found it, took it to the front desk. The woman at the front desk called up, alerted us of what happened and she held onto the passport until we could come and pick it up. I call that excellent service.